E-Mail
Industry Adopts Guidelines for Responsible E-Mail Marketing
SEATTLE--(BUSINESS WIRE)-- The Council for Responsible E-mail
has overwhelmingly passed a resolution calling for
self-regulatory guidelines in direct marketing e-mail. The
Council, part of the Association for Interactive Media (AIM) is
holding its annual meeting during the Net.Marketing Conference
in Seattle. The guidelines consist of six separate resolutions
to protect consumers and businesses alike.
"We are delighted that our membership has voted in
harmony for these common-sense principles," said Ben
Isaacson, AIM's executive director. "With the proliferation
of e-mail at an all time high, we are eager to lead the way and
implement self regulation to keep things under control. Email
recipients need to have the ability to recognize the
characteristics of responsible email marketing."
The six resolutions are designed to safeguard receivers from
getting consistently unwanted, erroneously labeled, or
intentionally deceptive e-mail. Each of the resolutions
complements the next and should be taken into consideration as a
collective entity. In full they are:
- The CRE agrees that marketers must not falsify the
sender's domain name or use a non-responsive IP address
without implied permission from the recipient or transferred
permission from the marketer.
- The CRE agrees that marketers must not falsify the subject
line to deviate and mislead readers from the content of the
email message.
- The CRE agrees that all email marketing messages must
either include an option for the recipient to unsubscribe
from receiving future messages from that sender, list owner,
or list manager, or valid and responsive contact information
of the sender, list manager, or list owner.
- The CRE agrees that marketers must inform the respondent
upon online collection of the email address for what
marketing purpose the respondent's email address will be
used. (Inform either online or via email.)
- The CRE agrees that marketers must not harvest email
addresses with the intent to send bulk unsolicited
commercial email without consumers' knowledge or consent.
(Harvest is defined as compiling or stealing email addresses
through anonymous collection procedures such as via a Web
spider, through chat rooms, or other publicly displayed
areas listing personal or business email addresses.)
- The CRE opposes sending bulk unsolicited commercial email
to an email address without a prior business or personal
relationship. (Business or personal relationship is defined
as any previous correspondence, transaction activity,
customer service activity, personalized marketing message,
third party permission use, or proven offline contact.)
"These rules of basic marketing etiquette will be
further refined and modified as the industry evolves," said
Jay Schwedelson, corporate VP of Worldata Corp. and spokesperson
for the CRE. "But we are making great headway by
formulating these resolutions and are particularly gratified by
the response of our members. All companies and organizations
with integrity see the need to maintain industry standards for
e-mail."
Isaacson likens the Council for Responsible Email's
principles to the Direct Marketing Association's (DMA)
successful self-regulation of direct mail with self-imposed
rules that protect businesses and consumers, and complements the
DMA's established online privacy principles. "We are a
proactive group, working together, for the betterment of
interactive media. E-mail is a significant part of this universe
and we understand and embrace the need to keep it safe and
effective for all."
About AIM
Formed in 1993, the Association for Interactive Media (AIM),
an independent subsidiary of the Direct Marketing Association
(DMA), partners with its members to defend the Internet and
interactive media industry in Washington, to promote consumer
confidence, and to provide successful business-to-business
networking opportunities. By supporting AIM, the industry
ensures that there remains a healthy marketplace for products
and services in the new digital economy. For more information,
see the AIM Web site at